If you are new to the game and you don't want to lose your account please make sure to always link your account to Google+, Facebook or Email.
You can follow this instruction to bind your account and make it safe, firstly please tap the "More" button on the left side of your main screen then you will see a screen with information as below.
Please tap the Account Info and you will see below screen
After you tap the button, it will show you the Link Account and Switch Account button. The Link Account button means you want to bind your account with Google+, Facebook or Email and Switch Account button mean you want to play your game with the account that already being bound by Facebook or Email. Please tap the Link Account button. You will see this screen below and you can choose between Google+ (it will bind to your Google Account), Facebook (bind to your Facebook), and Email (bind to your Email).
If you decide to bind to your Email and tap the button, it will continue to the screen as below.
Please enter the Email that you want to bind with and then enter the password. For the password it must 6-20 character, a combination of letters and numbers, special symbols are not allowed and the first letter must be in English (case insensitive), but the password is not case sensitive.
If you enter a wrong Email or password this message will appears on your screen.
If you enter correct Email and Password, you will see the message as shown in below on your screen.
Please continue this proceeding by opening your Email then please verify the link that sends by iDreamsky system to your Email. You will see this screen after you successfully verify.
How to bind with Facebook?
If you choose to bind with your Facebook you should see the screen below, please make sure you already login to your Facebook app in your device before you tap the confirm button.
Please tap confirm and it will direct you to confirmation screen from Facebook.
Please tap Continue button and your account will bound with Facebook successfully.
How to bind with Google account?
If you choose to bind with your Google account your will see this screen below with a message as following.
Tap confirm and you should see the screen below, just wait till it was done then you will successfully bind the account with your Google account.
If the above answer can't help you solve the issue or didn't answer the question, you can reach our in-game customer service by clicking on "I NEED MORE HELP"