Since this is a multiplayer online competition game, any recall action will affect other players. Therefore, we are unable to recall or cancel any completed action done by players; and the accidental use of Gems or other virtual items are not be able to be refunded. The refund means you will receive items for free, which is not fair to other players who have worked hard or used Gems to obtain items in the game.
Before you making use of Gems or other virtual items, we kindly remind our dear managers to double confirm before clicking to use.
If the above answer can't help you solve the issue or didn't answer the question, you can reach our in-game customer service by clicking on "I NEED MORE HELP"